Shipping information for Canada and USA:
Orders before 3PM EST will be processed the same day. Usually, every package is shipped out within 24h but in some rare occasion, delays can occur.
Once your package has been shipped, a shipping confirmation email will be sent with a tracking number.
Items are typically delivered in 2-5 business days (Canada) & 3-5 business days (USA).
FREE shipping for orders over $75, anywhere in Canada and USA.
If the order is under $75, the shipping will be charged at a flat rate of $9.99 (Canada) & $14.99 (USA).
For shipping, OSKA Pure uses mostly Canada Post or UPS, and a tracking number is included.
*Remote locations / rural areas may take up to 7 business days.
*We are not held responsible for any delay longer than what is advertised on our website or any delay occurred by the carrier.
Returns & Exchanges :
It’s important to us that you’re satisfied with your purchase. We accept returns for opened and unopened items for any reasonable reason within 30 days of the purchase date. Returned product should have approximately 70% remaining within the container. To initiate a return, please email us at [email protected] with your order number and the item you are looking to return. An OSKA Pure customer service representative will contact you by phone or email to complete the process.
Shipping charges are not refundable. All return shipping costs are the responsibility of customer. All returns must be sent with a valid tracking number. No in person returns accepted. You can use any carrier, as long as it provides a tracking number. All refunds will be processed in 1-2 business days of receipt of returned product(s). There are no restocking fees.
We are confident in the quality of our products, but we understand that sometimes situations may not align with your expectations.
If your product is damaged, defective, or you have received an incorrect item, please contact [email protected] and include relevant photos.
Please take note of the following details:
We offer tracked shipping on all orders. Tracking information will be shared as soon as the order is dispatched.
In case you choose a store credit, the full original amount paid, including shipping, will be credited to your account.